Frequently Asked
Questions —
jiliasia FAQ

jiliasia accepts the following Philippine government-issued IDs for identity and age verification:

• Philippine National ID (PhilSys)
• Passport (Philippine or foreign)
• Driver's License (LTO)
• SSS or GSIS ID
• PRC ID (Professional Regulation Commission)
• Voter's ID (COMELEC)

Upload a clear photo or scan of your chosen ID through the verification section in your account dashboard. KYC is typically approved within 24–48 hours. During this period, you can browse the platform but deposits and withdrawals are restricted until verification is complete.

No. jiliasia strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of jiliasia's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact jiliasia support for assistance.

On the jiliasia Login page, click the "Forgot Password?" link below the login form. Enter the email address or mobile number linked to your account. You will receive a password reset link or OTP (one-time password) within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact jiliasia support directly.

Some account details — such as your registered name and date of birth — cannot be changed after KYC verification, as they are tied to your verified identity. For other details like your email address or mobile number, go to Account Settings after logging in. Changes to contact information may require re-verification via OTP. If you need to update your registered name due to a legal name change, contact jiliasia support with supporting documentation.

jiliasia supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). GCash and PayMaya are the most popular options among Filipino players due to their speed and convenience — deposits are typically credited to your jiliasia account within minutes.

The minimum deposit on jiliasia is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by jiliasia, though your payment provider may impose their own daily transaction caps. Always check your GCash or bank app for any applicable limits on your end.

Withdrawal processing times on jiliasia vary by method:

• GCash / PayMaya: Usually within 1–4 hours on business days; may take up to 24 hours during peak periods.
• BPI / BDO / Metrobank: Typically 1–3 business days depending on the bank's processing schedule.

Before your first withdrawal, your KYC verification must be fully approved. Withdrawals are processed to the same payment method used for your deposit where possible. The minimum withdrawal amount is ₱200.

There are several reasons a withdrawal may be delayed:

• Your KYC verification has not been completed or approved yet.
• You have an active bonus with an unmet wagering requirement — withdrawals may be restricted until the requirement is fulfilled.
• The withdrawal was submitted outside of banking hours (for bank transfer methods).
• Additional security verification is required for large withdrawal amounts.
• There is a temporary technical issue with the payment provider.

If your withdrawal has been pending for more than 48 hours, contact jiliasia support at [email protected] with your transaction reference number.

jiliasia does not charge any fees on deposits or withdrawals from its side. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own transaction fees or service charges. We recommend checking your e-wallet or bank app for any applicable fees before initiating a transaction. jiliasia is not responsible for third-party fees charged by payment providers.

jiliasia offers a welcome bonus for newly registered and verified players. The bonus is credited to your account after your first qualifying deposit. The exact bonus amount and terms — including the minimum deposit required and the wagering requirement — are displayed on the promotions page at the time of your registration. Bonus offers may change periodically, so always check the current promotions page for the latest details. Welcome bonuses are available to players aged 21 and above only.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming any promotion on jiliasia.

If jiliasia issues a promo code, you can enter it in the designated promo code field during the deposit process or in the Promotions section of your account. Reload bonuses are typically credited automatically when you make a qualifying deposit during the promotion period — no code required. Make sure your account is fully verified before attempting to claim any bonus, as unverified accounts are not eligible for promotional rewards.

No — bonus funds cannot be withdrawn directly. They must first be converted to real cash by meeting the applicable wagering requirement. Once the wagering requirement is fulfilled, the bonus converts to real cash and becomes withdrawable. If you wish to forfeit a bonus before completing the wagering requirement, you can do so from your account's bonus management section — but note that any winnings generated from that bonus will also be forfeited.

jiliasia offers a wide variety of games designed for Filipino mobile players:

• Slots: Hundreds of slot titles with varying themes, paylines, and RTP rates.
• Bingo: Fast-paced online bingo rooms with multiple card options.
• Hi-Lo: A simple, exciting card prediction game — guess higher or lower.
• Fishing Expert: Skill-based fishing arcade games with real-money prizes.
• Live Casino: Live dealer tables including baccarat, roulette, and blackjack.

New games are added regularly. All games on jiliasia use certified Random Number Generator (RNG) technology to ensure fair outcomes.

Yes — jiliasia is fully optimized for mobile play. The platform is designed with Filipino mobile users in mind, with a fast-loading, data-efficient interface that works smoothly on Android and iOS devices. You can play directly through your mobile browser without downloading any app. Simply visit jiliasia.live on your phone's browser, log in, and start playing. For the best experience, use a stable internet connection — even a standard mobile data connection works well for most games.

If your internet connection drops during a game, jiliasia's system will record the state of your game at the point of disconnection. When you reconnect and return to the game, it will resume from where it left off in most cases. For live casino games, the round outcome is determined by the live dealer's actions — if a bet was already placed before disconnection, the result stands. If you believe a disconnection caused an error in your balance or game outcome, contact jiliasia support with the date, time, and game name for investigation.

All jiliasia games use a certified Random Number Generator (RNG) system, which ensures that every spin, card draw, or game outcome is completely random and independent of previous results. This means no game is "due" for a win — each round is a fresh, statistically independent event. The RNG system used by jiliasia's game providers is regularly audited by independent testing laboratories to verify fairness and compliance with industry standards. The house maintains a mathematical edge (known as the house edge or RTP — Return to Player) on all games, which is disclosed in each game's information panel.

jiliasia provides a full suite of free responsible gaming tools available to all registered players:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits: Restrict how much you can lose in a given period.
• Session Time Limits: Set a maximum duration for each gaming session.
• Reality Check: Receive periodic reminders of how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break (24 hours to 6 weeks) without permanently closing your account.
• Self-Exclusion: Fully suspend your account for a minimum of 6 months — jiliasia's strongest player protection tool.

All tools can be activated from your account dashboard or by contacting jiliasia support. For more details, visit the Responsible Gaming page.

To request self-exclusion, contact jiliasia support directly via live chat or email at [email protected]. Specify your preferred exclusion period — options range from 6 months to permanent exclusion . Once self-exclusion is activated, your account will be suspended immediately and you will not be able to log in, deposit, or play for the duration of the exclusion period. Any pending withdrawals will still be processed. Self-exclusion cannot be reversed before the chosen period ends — this is intentional, to give you the protection you need. jiliasia also recommends registering with PAGCOR's national self-exclusion program for broader coverage across all licensed Philippine gaming operators.

The minimum age to register and play on jiliasia is 21 years old, in line with Philippine regulations governing online casino-style gaming. jiliasia enforces strict age verification during the KYC process — all players must submit a valid government-issued Philippine ID confirming they are 21 or older before real-money play is permitted. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you suspect a minor is accessing jiliasia, please report it immediately to [email protected].

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Program — [email protected] (plain text)
• National Center for Mental Health (NCMH) Crisis Hotline — 1553 (plain text, not a link)
• DOH Mental Health Hotline — 1555 (plain text, not a link)
• In Touch Community Services — 02-8893-7603 (plain text, not a link)
• Gamblers Anonymous Philippines — meetings held in Manila, Cebu, and Davao

All services are confidential. You can also visit jiliasia's dedicated Responsible Gaming page for a full list of tools and resources.

jiliasia offers 24/7 customer support through the following channels:

• Live Chat: Available directly on the jiliasia website — the fastest way to get help.
• Email: [email protected] — for detailed inquiries, account issues, or responsible gaming requests. Average response time is under 2 hours.

When contacting support, please have your registered email address or username ready, along with any relevant transaction reference numbers or screenshots. This helps the support team resolve your issue faster.

If you are having trouble logging in, try the following steps:

• Double-check that you are entering the correct email address and password. Passwords are case-sensitive.
• Clear your browser cache and cookies, then try again.
• Use the "Forgot Password?" link on the login page to reset your password via email or SMS OTP.
• Try a different browser or device to rule out a local technical issue.
• Check if your account has been temporarily locked due to multiple failed login attempts — it will automatically unlock after 30 minutes.

If none of the above works, contact jiliasia support via live chat or email for account recovery assistance.

Game loading issues are usually caused by one of the following:

• Slow internet connection: Switch from mobile data to Wi-Fi if possible, or move to an area with better signal.
• Browser cache: Clear your browser's cache and cookies, then reload the page.
• Outdated browser: Make sure you are using an up-to-date version of Chrome, Safari, or Firefox.
• Too many open tabs or apps: Close unused apps and browser tabs to free up memory on your device.
• Temporary server maintenance: jiliasia occasionally performs brief maintenance. Check for any announcements on the platform.

If the issue persists after trying the above, contact jiliasia support with the game name and a description of the problem.

In rare cases, a deposit may be deducted from your GCash or PayMaya wallet but not immediately reflected in your jiliasia balance. This can happen due to a temporary network delay between the payment provider and jiliasia's system. Here is what to do:

• Wait 10–15 minutes and refresh your jiliasia account balance.
• Check your GCash or PayMaya transaction history to confirm the deduction and note the transaction reference number.
• If the balance has not been credited after 30 minutes, contact jiliasia support via live chat or email at [email protected].
• Provide your jiliasia username, the transaction reference number, the amount, and the time of the transaction.

jiliasia's finance team will investigate and manually credit your account if the payment is confirmed on the provider's end. Do not attempt to make a second deposit for the same amount before the issue is resolved.

To permanently close your jiliasia account, contact support at [email protected] and submit a formal account closure request. Before the account is closed, any remaining balance will be withdrawn to your registered payment method, provided KYC verification is complete. Please note that account closure is different from self-exclusion — if you are closing your account due to concerns about problem gambling, we strongly recommend choosing self-exclusion instead, as it provides additional safeguards and can be extended if needed. Account closure requests are typically processed within 5 business days.